Advance Your Career In Customer Service

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So you want to move ahead in your career but don’t know where to start? Look into training and certification opportunities in your field. A certification shows employers that you’ve gained job-specific skills and knowledge. And, the right certification, training, or license can raise your pay significantly!

You may wonder, “why earn a certificate in sales since there exists no single industry standard certification?” “Is it even worth it?” The short answer is yes! A recognized sales certification may be what sets you apart from peers and propels you into a sales leadership career more quickly.

Here are just a few examples of opportunities that can elevate your career to the next level.

Certified Professional Sales Person (CPSP):This online certification program offered by the National Association of Sales Professionals prepares individuals to become highly-successful sales professionals. It focuses on effective communication with target audiences and customers and helps sales pros move more quickly through the sales cycle. Gain the most current sales strategies and bolster confidence.

The Art of Sales  Mastering the Selling Process Specialization: Gaining confidence and leadership abilities can help professionals boost sales performance. The Art of Sales Specialization prepares you to more quickly and efficiently “get to yes,” offering lessons on how to differentiate yourself and your product/service to gain market share and also to garner support for initiatives within your company.

Sales Training for High Performing Teams Specialization:This program is intended for sales professionals just entering the field all the way to seasoned pros. Gain fresh ideas and perspectives on every stage of the sales career.

Salesforce Sales Development Representative Professional Certificate:The skills and strategies for tech sales differ from traditional sales. Sales Development Representatives are the liaisons between customers and technology — developing their own solutions for each unique situation. This certification develops job-ready skills for this growing career. No degree or prior experience is required.

Retail Management Certificate:This accredited business program can be completed in as little as one year and can prepare candidates to begin or move up in a retail industry career.

Customer Service Training by Alison:This free, online training program is valuable for those beginning their careers at a more senior level. Every business and industry relies upon customer service, and this program demonstrates how to identify customer needs, handle inquiries and complaints, and deal with difficult situations with professionalism.

Inbound Methodology Certificate:The difference between inbound and outbound marketing is that outbound may interrupt potential customers with unwanted information; inbound offers solutions to their problems. This free certification program focuses on the way to attract customers by creating valuable inbound marketing content and customized experiences.

Call Center Customer Service Course:Research shows that customer service representative jobs are ever increasing. This Call Center Customer Service course explains general customer service representative responsibilities as well as those specific to call center success. Learn call center etiquette and how to navigate the most common customer service/call center obstacles.